Private bank and banking house Sal. Oppenheim – Annual Report 2005

Frequent asked questions

On this page, we have compiled for you a list of questions that often arise when visiting us on the Internet. The topic overview facilitates the targeted search for answers to your problems and inquiries.

Topic Overview

Please select one of the following topics:

Browsers and technology

To the topic: Accessibility

To the topic: Data protection

To the topic: Deposit protection of German private banks

To the topic: Topics, content and services

To the topic: Explanation of symbols

To the topic: Contact

Browsers and Technology

Here you will find questions about surfing the World Wide Web.

What is a browser?
A browser acts like a type of signpost and is a navigation aid to Internet users searching for specific information, thanks to the graphic design of the screen surface. The most popular browsers are Microsoft Explorer and Netscape Communicator.
Do I need a particular browser version to access Sal. Oppenheim's home page?
Our Web site is optimized for the following browsers:
Internet Explorer (from version 6.0) and Netscape (from version 7.0)

Important!

Please note that in order to attain optimal display and perfect functioning of this Web site, the following browser functions must be enabled:
- Java Script (Netscape under Default Settings/Advanced)
- Style Sheets (Netscape under Default Settings/Advanced)
- Medium security level (MS IE)
- Reproduce animations (MS IE under Internet Options/Advanced/Multimedia)
- Reproduce sound (MS IE under Internet Options/Advanced/Multimedia)
- Scripting (MS IE under Internet Options/Security/Custom level)
Peculiarities

The various Internet browsers available operate differently depending on the particular version and manufacturer. Generally, it is advisable to use the latest versions to ensure that the Web sites accessed can be displayed. You will find appropriate browser software on the CD-ROMs included in many PC magazines.
What is the provider?
It is the service-provider that enables Internet access.
Many people use the services of providers such as AOL, WEB and Cityweb.
What is meant by a hyperlink?
A hyperlink is a highlighted text or image on a Web site, which, when clicked upon, calls up another document. It is also frequently called a "link".
What are PDF files?
Using this format, users can download and save documents, preferably text documents. The document's original form is maintained during transfer, e.g. via the Internet.
How can I download a PDF file?
PC
Click the right mouse button (Windows only) and choose "Save Link As..." if you are using Netscape or "Save Target As..." in the context menu of Internet Explorer. The entire file will then be saved on your hard drive. You can then view the file with Acrobat Reader.

Mac
Click on the link using the mouse while simultaneously holding down the CTRL button, and, if using Netscape, select: "Save Link As..." or in Internet Explorer: "Save Target As...". The entire file will then be saved on your hard drive. You can then view the file with Acrobat Reader.

If you have not previously installed Acrobat Reader, you can install it on your PC now by using the button in the margin.

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Accessibility

People with disabilities use the Internet a great deal. And they are repeatedly faced with technical access and navigation barriers specific to their disabilities.

This is why the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) established access guidelines in 1999 to provide easier access to the Internet and the information available on it for people with disabilities. These guidelines were also incorporated in the German Ordinance on Barrier-Free Information Technology (Barrierefreie Informationstechnik-Verordnung - BITV), implemented by the federal government in July 2002. The ordinance regulates the design and restructuring of public information sources in accordance with the Equal Opportunities for Disabled People Act (Behindertengleichstellungsgesetz - BGG).

In order to ensure unrestricted access to all information, accessible websites must fulfil a series of requirements in accordance with the BITV regarding content, design and technical aspects, which are divided into two levels of priority. The online Annual Report 2005 is barrier-free* as it meets the following criteria:

Content and layout are completely separate from one another
Access to the content is guaranteed, without style sheets or JavaScript, in text-only browsers or via screen readers.
Colours and contrast have been optimised
Font size can be freely selected
The keyboard can be used for navigation
Additional information is available to explain links (known as link-titles).
Current W3C technology has been adopted with validated code.

*Note:
Barrier-free design currently applies to the online Annual Report 2005 and the Sal. Oppenheim website in German and English.

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Data Protection

Will the personal data that I communicate to the bank be handled confidentially?

Sal. Oppenheim jr. & Cie. KGaA gathers, stores and processes your personal data in accordance with the relevant legal requirements. Sal. Oppenheim jr. & Cie. KGaA does not forward personal data to third parties.

If, while registering for one of our services, you disclose personal data, rest assured that we will only use this within the scope required for performance of the particular service.

Should you have any questions relating to the handling of your data or transmission security, please email

webmaster@oppenheim.de

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Deposit protection of German private banks

What is the scope of investment protection at German private banks?

Thanks to the deposit protection scheme of the Federation of German Banks (BdB), the assets of every single customer of private banks are fully protected up to the level of 30% of the essentially liable equity of the respective bank at the time of the previously published annual financial statement. This protection covers all "non-bank investments"; in other words, the assets of private persons, business corporations and public authorities. The protected deposits primarily include demand, term and savings deposits as well as registered savings bonds.

Further information about the deposit protection scheme of the Federation of German Banks (BdB) and the institutions involved can be found at www.bdb.de.

Upon request, the Federation will also disclose the current protection limit of the member banks to all interested parties: http://www.bdb.de/html/verband/einlagensicherung.asp?channel=183210. For Sal. Oppenheim jr. & Cie. KGaA. Bank, the protection limit currently stands at EUR 475,032,000 per customer (status: May, 18th 2006).

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Topics, Content and Services

How do I know what area I am currently in?
The terms highlighted in brown in the navigation window refer to the chosen subject area!
Is there an overview enabling me to choose specifically from particular topics?
Yes. If you click on Sitemap, a topic overview opens.

Sitemap

The sitemap can also be accessed by standard navigation (above left).
Is it possible to view the content in another language?
Yes. You can call up the German version.

Show German version

You can also access this option via standard navigation (above left).
Do the various language versions differ with regard to content?
The structure is basically the same for all languages. Generally, the most important information about the bank is available in both English and German. With regard to the specific product areas (e.g. funds or derivatives), the multilingual content has been adapted to the particular local market in each case.
Can I become an online customer?
Unfortunately, such a service is not possible because we cannot yet guarantee that the legal requirements would be met. Moreover, our bank places special emphasis on personal contact with customers!
Does the bank also provide its services as an online banking facility?
With "MyOppenheim", we offer a customized Internet portal that provides an up-to-date and comprehensive information service.
How can I become a user of the exclusive "MyOppenheim" service?
If you are already a private customer of Sal. Oppenheim, your personal consultant will handle your application. Just give us a call at +49 (0)221 / 145-01. Alternatively, you can send an e-mail to Privatkunden@oppenheim.de outlining your request.
Do I have the option of contacting a service hotline if I have any problems browsing your home page?
Simply e-mail any queries or comments to webmaster@oppenheim.de, and they will be dealt with by our Web team.

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Explanation of Symbols

Denotes an internal link. It is underlined if it is contained in a text.

This symbol refers to an external link.

This path serves as an orientation and navigation aid. It is located on the upper part of the screen and indicates other subject areas that you are linked to.